NHTSA Complaint #11011778 — 2015 FORD FOCUS

MY 2015 FOCUS SE HAD TRANSMISSION SHUTTERING FROM THE FIRST DAY I BOUGHT IT. I WAS TOLD BY THE DEALER (PADUCAH FORD) THAT IT WAS NORMAL WITH THE TRANSMISSION IN THE CAR. AFTER WRITING FORD ABOUT THE TREATMENT THAT I RECEIVED FROM THIS DEALER I GOT A CALL FROM THE DEALER THAT THEY WOULD NOT SERVICE MY NEW CAR SINCE I FILED A COMPLAINT WITH FORD. FORD CUSTOMER SERVICE THEN TOLD ME TO START HAVING MY SERVICE DONE AT PENNYRILE FORD. RIGHT BEFORE 30,000 MILES I TOOK IT TO THE DEALER BECAUSE THE SHUTTERING HAD GOTTEN WORSE. THE TRANSMISSION WAS REBUILT AFTER WAITING A WEEK FOR PARTS. NOW AT 33,800 THE TRANSMISSION IS SHUTTERING AGAIN AND I WAS TOLD OVER THE PHONE TODAY THAT IT WILL PROBABILITY NEED TO BE REBUILT AGAIN. THE TRANSMISSIONS IN THESE CARS ARE UNSAFE AS I HAVE HAD MINE NOT SHIFT INTO GEAR AS IS WAS MERGING ONTO THE HIGHWAY ALMOST CAUSING A ACCIDENT. I HAVE ALSO HAD THE TRANSMISSION GO OUT OF GEAR AND THE ENGINE ACCELERATE.