NHTSA Complaint #11003021 — 2014 FORD ESCAPE SUSPENSION

Complaint Details

ODI Number	11003021
Vehicle	2014 FORD ESCAPE
Component	SUSPENSION
Date of Incident	June 29, 2017
Date Filed	July 5, 2017
Mileage	36,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

WHEN I HAVE AN OIL CHANGE, THE DEALER (2 OF THEM) NOTIFY ME THAT I HAVE A LEAK IN MY REAR SHOCK ABSORBERS. I HAVE REPLACED THE PASSENGER SIDE TWICE AND NOW THEY TELL ME MY DRIVERS SIDE IS LEAKING. THE VEHICLE JUST WENT OUT OF WARRANTY, BUT THERE IS A PROBLEM WITH THE REAR SHOCKS. I HAVE NEVER EXPERIENCE A REAR SHOCK LEAK AS LONG AS I HAVE OWNED A VEHICLE. NOW, BASICALLY, EVERY TIME I HAVE AN OIL CHANGE AND CHECK, THEY INFORM ME OF A LEAKAGE.

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