NHTSA Complaint #10995273 — 2017 MAZDA CX-5

I BOUGHT THE 2017 CX-5 BRAND NEW ABOUT A MONTH AGO. TODAY, I PUT THE CAR IN REVERSE AND EXPECTED THE REAR CAMERA TO POP UP ON MY INFOTAINMENT SCREEN; HOWEVER, IT DIDN'T. SO, I TURNED OFF THE CAR TO TRY AND RESET THE ISSUE, HOPING IT WAS A GLITCH. I TURNED OFF THE CAR AND TURN IT BACK ON AGAIN AND IT STILL DIDN'T WORK. I DID THIS CONSECUTIVELY 4 TIMES AND IT DIDN'T WORK. IT SEEMS LIKE THIS PROBLEM IS EITHER A WIRING ISSUE OR SOFTWARE ISSUE. THE CAR'S REAR CAMERA IS SUPPOSED TURN ON IN THE INFOTAINMENT SCREEN WHEN YOU PUT THE CAR IN REVERSE. IT WASN'T UNTIL I TURNED OFF THE CAR AND WAITED FOR MORE THAN 5 MINUTES FOR IT TO TO START WORKING AGAIN. I'M VERY CONCERNED ABOUT THIS BECAUSE THE REAR CAMERA IS A SAFETY ISSUE AND I CANNOT HAVE IT ONLY WORKING SOMETIMES WHEN I PUT IT IN REVERSE. THIS PROBLEM ONLY STARTED TODAY. I'M WORRIED THAT THIS INCONSISTENCY MAY CONTINUE AND GIVEN THIS IS A SAFETY CONCERN, I'M HOPING NHTSA WILL LAUNCH INVESTIGATION TO SEE IF THEY IS A AUTOMAKER PROBLEM AND ISSUE A RECALL. THE 2017 CX-9 MODELS SEEMED TO BE HAVING THE SAME ISSUE (FROM THE MAZDA FORUMS I'VE READ). THE LAST THING I'LL ADD WAS THE TYPICAL INTRODUCTION PROCESS OF THE INFOTAINMENT SCREEN SEEMED TO BE OFF WHEN THIS ISSUE WAS HAPPENING. WHEN I PUT THE CAR IN REVERSE, THE INFOTAINMENT SCREEN JUST STAYED ON THE SAME PAGE. I REALLY HOPE YOU GUYS TAKE THIS SERIOUSLY AND INVESTIGATE.