NHTSA Complaint #10992846 — 2016 JEEP CHEROKEE

CAR STARTED TO SMELL MUSTY/MOLDY 8 WEEKS AFTER I PURCHASED IT (BRAND NEW). FOUND THE PASSENGER FLOOR CARPET TO BE WET AND WATER WAS DRAINING OUT OF THE DRAIN HOLE NEAR THE PASSENGER REAR DOOR. UPON MULTIPLE TRIPS TO THE DEALER, THE CARPETING WAS PULLED BACK AND IT WAS DETERMINED THAT A SEAM IN THE FRONT RIGHT WHEEL WELL WAS NEVER WELDED AT THE FACTORY. THIS OPEN SEAM WAS ALLOWING WATER TO DUMP INTO MY CAR FOR 4 MONTHS. MY AND MY FAMILIES HEALTH HAS BEEN AFFECTED (SORE THROAT, COUGH AND HEADACHE WHEN IN THE CAR) BY THE MOLD IN THE CAR. THE SMELL IS HORRIFIC AND CAN ACTUALLY BE SMELLED WALKING NEAR THE CAR WITHOUT DOORS BEING OPENED. THE DEALER HAS STATED HE HAS NEVER SMELLED A CAR LIKE THIS. THIS BRAND NEW CAR IS DESTROYED. CARPETING IN THE CAR HAS BEEN REPLACED. SMELL IS JUST AS BAD. AN AIR BAG SENSOR HAD TO BE REPLACED, MOST LIKELY CAUSED BY WATER DAMAGE. WIRING THAT RUNS UNDER THE CARPETING HAD BEEN SOAKED FOR 4 MONTHS....CAN'T IMAGINE WHAT LONG TERM DAMAGE I WILL ENCOUNTER. THE CAR IS STILL THERE, NOW THEY ARE PULLING THE SPRAY FOAM OUT OF THE ROCKER PANELS PIECE BY PIECE. THEY SAID THE SMELL INSIDE THE FOAM IS UNBELIEVABLE. THERE IS NO WAY THEY WILL BE ABLE TO REMOVE THE SMELL COMPLETELY FROM THIS CAR. I CAN PROVIDE ALL SERVICE RECORDS IF REQUIRED. I HAVE BEEN WITHOUT MY CAR FOR A TOTAL OF 31 DAYS IN BETWEEN EARLY FEBRUARY AND TODAY (I STILL DON'T HAVE IT BACK). IT HAS BEEN TO THE DEALER 4 OR 5 TIMES NOW FOR THE SAME ISSUE.