NHTSA Complaint #10991140 — 2015 FORD FOCUS

I PURCHASED MY FIRST FORD FOCUS IN 2012 AND WAS FORCED TO TRADE IT AFTER NEEDING 3 CLUTCH REPLACEMENTS IN ONLY 20K MILES OF DRIVING. AFTER REASSURANCE FROM FORD MOTOR COMPANY OF A NEW REDESIGNED TRANSMISSION AND CLUTCH IN THE 2015 MODELS WITH NO KNOWN ISSUES AFTER CONSIDERABLE TESTING, I TRADED MY FIRST FOCUS FOR MY SECOND. TO MY OUTRAGE, NOT ONLY WAS I SOLD A CAR WITH A KNOWN FAULTY CLUTCH BUT I JUST RECEIVED MY SECOND CLUTCH REPLACEMENT.. THIS TIME IN ONLY 13K MILES OF DRIVING. IN A REQUEST TO FORD TO BUY MY CAR BACK, I WAS TOLD MY TERRIBLE EXPERIENCE WITH MY FIRST FOCUS WOULD NOT BE INCLUDED IN THE CURRENT REQUEST FOR BUYBACK. NEXT, I WAS TOLD BY A REGIONAL MANAGER REVIEWING MY CASE, THAT THE CLUTCHES CONTINUED TO FAIL BECAUSE I DID NOT "DRIVE MY CAR AGGRESSIVELY ENOUGH" DESPITE FORD ACKNOWLEDGING THOUSANDS BEING AFFECTED BY THEIR FAULTY CLUTCHES AND CURRENT CLASS ACTION LAWSUIT AGAINST FORD. FINALLY, IN SOLIDARITY FOR DENYING MY REQUEST FOR BUYBACK, I WAS OFFERED 6-FREE OIL CHANGES (VALUED ~$180), A SLAP IN FACE FOR THE NEARLY $50,000 I HAVE PAID FORD OVER THE LAST 5 YEARS FOR TWO FORD FOCUSES. IN TOTAL, I HAVE HAD 5 CLUTCH REPLACEMENTS IN 5 YEARS IN TWO CARS; UNACCEPTABLE.