NHTSA Complaint #10981154 — 2017 FORD FUSION HYBRID

TOOK CAR TO THE DEALER THE THIRD TIME FOR A PROBLEM WITH THE ONE TOUCH FEATURE WITH THE FRONT CAR WINDOWS . CALLED ON 4/25/2017 AND TALKED TO REPAIR DEPT. AT GLENN FORD; HE EXPLAIN HIS REMEDY ABOUT THE SWITCH UP TIL CLICKING; UTUBE HAD SIMILAR BUT DOESN'T WORK ON MINE. HE SEARCH FOR SERVICE BULLETINS AND INDICATED SOMETHING NEW ..REPROGRAM.SET AN APPOINT NEXT DAY AT 10AM . ARRIVED AT 9:55 AM AND WAS RTOLD THEY WERE RUNNING BEHIND. LATER AT 10:20 THEY PULLED THE CAR INTO THE BACK LOT. I IMMEDIATELY WENT TO DAN ,THE SERVICE ADVISOR, AND ASKED FOR MY KEYS SINCE I HAD AN APPOINTMENT FOR !0:00AM AND EVIDENTLY MY PROBLEM ,3RD TIME ,WASN'T IMPORTANT TO THEM AND THAT I WOULD GO TO ANOTHER DEALER. HE SAID THEY WERE BRINGING IT RIGHT IN. 10:45 SAID MECHANIC WAS DOWNLOADING A NEW FIX THAT WAS JUST RECEIVED. 11:00 AM I PEERED INTO THE SHOP AND THE WINDOW STILL WAS NOT WORKING PROPERLY. 11:15 HE CAME AND THE FIX DIDN'T WOTK AND LET ME DRIVE OFF AND SAID HE WOULD BE IN TOUCH. NO COPY OF WORK DONE. NEEDLESS TO SAY AFTER 3 MONTHS; I CAN'T BELIEVE FORD EGINEERS CAN GET A SOFTWARE BUG REPAIR OR A TEMPORARY WORK AROUND. I THINK I'LL ASH FOR EXTENDED WARRANTY ON MY CARS WINDOWS AS MUCH AS THEY HAVE BEEN OVER-USED TRYING TO REPAIR ;JUST HOPE I DON'T GET RAIN DAMAGE SINCE AT TIMES IT IS VERY DIFFICULT TO GET "ALMOST" CLOSED BEFORE THE WINDOWS AUTOMATICALLY REVERSE AND GO DOWN.THIS HAPPENS ANY TIME INTERMITTENTLY AND ROTATES BETWEEN THE DRIVER AND PASSENGER WINDOWS.