NHTSA Complaint #11556260 — 2017 FORD FUSION HYBRID

I purchased a used car from a dealership in Orlando, FL, on May 5th this year. The vehicle has been experiencing a recurring issue of a battery drain, and despite multiple visits to authorized Ford service centers and leaving the car with the dealership for repairs, the problem persists. My ability as a customer to work and move around has been severely affected. The dealership claims no liability, but evidence suggests they were aware of the issue before selling the car. The service advisor admitted the problem existed before the purchase, providing repair orders from a different Ford location as proof. Currently, Ford is requesting 15 additional hours of labor for diagnosis, but the dealership refuses to approve it, leaving me with a non-functional vehicle. I suspect the vehicle's Power Control Module needs reprogramming due to a recall (Customer Satisfaction Program 17B38), but the VIN lookup shows no recalls associated with the car despite the model, year, plant city, build dates, as well as the reason for the recall matching. I, as the customer, am unable to use the purchased product, and Ford refuses to provide me with a response or any resolution as they “will not do anything until those 15 hours of labor = $3000 are not approved”, at the same time, financial constraints prevent me from approving the needed labor hours for diagnosis. Customer Satisfaction Program 17B38 Reason for this program: In some of the affected vehicles, if the ignition is briefly powered on and off, the PCM may not complete the shutdown process. As a result, the PCM will remain powered which results in excessive current draw and can lead to a drained battery. Affected vehicles Vehicle: Fusion Model Year: 2017 Plant City: Hermosillo Build Dates: 10/16/2015 - 08/02/2017