NHTSA Complaint #10969927 — 2011 FORD EXPLORER

I FIRST BEGAN EXPERIENCING BRAKING AND BATTERY ISSUES 3 TO 4 WEEKS AFTER THE PURCHASE OF MY VEHICLE. I TOOK THE VEHICLE IN FOR SERVICING OF THE BRAKING AND BATTERY ISSUES. I WAS INFORMED BY THE SERVICE ADVISOR THAT I SHOULD RETURN THE VEHICLE TO DEALERSHIP FOR REPAIRS DUE TO THE MULTIPLE ISSUES WITH VEHICLE. AT THAT TIME, I LEARNED THAT THERE WAS LEAKAGE FROM THE UPPER PORTION OF THE ENGINE. THE DEALERSHIP ADDRESSES SOME BUT NOT ALL ISSUES RELATED TO THE VEHICLE. NEXT, I RECEIVED AN EMAIL FROM THE DEALERSHIP STATING THE VEHICLE WAS DUE FOR FACTORY RECOMMENDED SERVICING. I MADE AN APPT. THE NEXT DAY, THE LOW BATTERY LIGHT CAME ON. CALLED DEALERSHIP, NO RESPONSE. ONE AND A HALF WEEKS LATER, THE BATTERY WAS DEAD. CALLED TRIPLE A. BATTERY HAD BATTERY ACID AND CORROSION EVERYWHERE. A RED SOLUTION WAS SPRAYED ON THE BATTERY TO PREVENT LEAKAGE. BUT IT DIDN'T WORK THAT WELL. INFORMED DEALERSHIP AT THE TIME OF SERVICE, THAT THE POWER STEERING SERVICE LIGHT HAD COME ON. FIVE DAYS LATER, I COULDN'T TURN THE STEERING WHEEL. BOTH SERVICE ADVISORS STATED THAT VEHICLE SHOULDN'T HAVE BEEN PLACED ON LOT FOR SALE. I NO LONGER FEEL SAFE IN THIS VEHICLE. AS I HAVE TWO MINOR CHILDREN. THE DATE OF ONSET WOULD'VE BEEN 04/08/2016. THERE IS ANOTHER PHOTO, HOWEVER, THERE WAS NOT ENOUGH ROOM TO INCLUDE.