NHTSA Complaint #11302866 — 2011 FORD EXPLORER

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING AT 35 MPH, THE BRAKE PEDAL HAD TO BE PUMPED SEVERAL TIMES BEFORE THE VEHICLE CAME TO A STOP. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED THE EXTENDED TRAVEL PLAY NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE BRAKES WERE REPLACED TWICE HOWEVER, THE VEHICLE STILL EXPERIENCED THE FAILURE. THE VEHICLE WAS TAKEN TO LOCAL DEALER (SHAWNEE MISSION FORD LOCATED AT 11501 SHAWNEE MISSION PKWY, SHAWNEE, KS 66203), AND THE SERVICE MANAGER WAS INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 140,000. THE VIN WAS NOT AVAILABLE.