NHTSA Complaint #11456986 — 2011 FORD EXPLORER

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11456986
Vehicle	2011 FORD EXPLORER
Component	SERVICE BRAKES
Date of Incident	March 15, 2022
Date Filed	March 16, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WY

Consumer Description

Entire braking system on this 2011 with only 140,000 miles apparently all failed simultaneously. Dealer required replacement of rear brake pads, rotors, calipers, brake booster, master cylinder and wanted to replace the entire ABS control assembly - which I declined. Brakes had a "soft pedal" when I took it into the dealership and when I left the dealer apparently sabotaged the brake system as it was undrivable at that point. Dealer even requested I waive my rights prior to taking the vehicle (see attached). It appears Ford manufactured a vehicle that their own technicians can't figure out to properly repair without replacing the entire system that fails with low miles.

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Recent Complaints for the 2011 FORD EXPLORER

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