NHTSA Complaint #10969192 — 2013 FORD EDGE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10969192
Vehicle 2013 FORD EDGE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 53,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

THE DOOR AJAR SENSOR IS MALFUNCTIONING ON BOTH THE DRIVER DOOR AND DRIVER SIDE PASSENGER DOOR. IT IS SO BAD ON THE PASSENGER DOOR THAT I DO NOT EVEN USE IT ANY MORE BECAUSE IT IS SO HARD TO GET THE LIGHT TO GO OFF, SINCE IT STAYS ON EVEN THOUGH THE DOOR IS CLOSED. THE DRIVER DOOR IS ALSO EXTREMELY HARD TO GET THE SENSOR TO GO OFF, EVEN AFTER OPENING AND CLOSING THE DOOR MANY TIMES. I HAVE ALSO TRIED FLIPPING THE LOCK SWITCH OPEN AND CLOSED IN AN EFFORT TO GET THE SENSOR WORKING RIGHT SO THE LIGHT WILL GO OFF. MANY TIMES I AM DRIVING WITH THE INSIDE DOME LIGHTS ON. THERE HAVE ALSO BEEN TIMES WHEN THE LIGHT COMES ON WHILE I AM DRIVING. I HAVE TRIED EVERYTHING I HAVE GOOGLED FROM COMPRESSED AIR TO WD40 TO ELECTRICAL PARTS CLEANER, BUT THE FIX IS ONLY TEMPORARY. I AM ALMOST TO THE POINT OF CUTTING THE WIRE TO THE SENSOR SO THE DOOR AJAR ALARM AND LIGHT WILL GO OFF, BUT THEN THAT DEFEATS THE PURPOSE OF THE SENSOR IN CASE THE DOOR WAS ACTUALLY AJAR. I HAVE SEEN THIS AS AN ISSUE SINCE 2011 AND I CANNOT BELIEVE IT HAS TAKEN FORD THIS LONG TO FIX THE PROBLEM. MY BROTHER-IN-LAW HAS AN EXPLORER WITH THE SAME LATCH/SWITCH AND HAS THE SAME PROBLEM.

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