NHTSA Complaint #10949033 — 2013 FORD F-150

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW issue reported to NHTSA

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Complaint Details

ODI Number	10949033
Vehicle	2013 FORD F-150
Component	VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
Date of Incident	January 26, 2017
Date Filed	February 2, 2017
Mileage	37,430 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

TL* THE CONTACT OWNS A 2013 FORD F-150. WHILE THE TEMPERATURE OUTSIDE WAS 50 DEGREES, THE CONTACT ACTIVATED THE REAR WINDOW DEFROSTER FOR APPROXIMATELY FIVE MINUTES. THE CONTACT HEARD A BANGING SOUND AND THE REAR DRIVER'S SIDE WINDOW SHATTERED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT IT PROBABLY HAD A CHIP IN THE WINDOW, WHICH CAUSED THE DAMAGE WITH THE TEMPERATURE CHANGE. THE FAILURE WAS UNDER REVIEW. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE OCCURRED WHILE DRIVING 20 MPH. THE APPROXIMATE FAILURE MILEAGE WAS 37,430.

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