NHTSA Complaint #10928969 — 2013 FORD EDGE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10928969
Vehicle 2013 FORD EDGE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

2013 FORD EDGE RECENTLY STARTING SHOWING "DOOR AJAR" INDICATORS ON MY MESSAGE CENTER. ADDITIONALLY, THIS MESSAGE CAUSES A "SHIFT TO PARK" MESSAGE ON THE MESSAGE CENTER AS WELL. WHAT STARTED OUT AS A RANDOM MESSAGE IS NOW A DAILY MESSAGE AND I HAVE TO OPEN AND CLOSE DOORS REPEATEDLY IN AN ATTEMPT TO GET RID OF THE MESSAGE. NIGHT DRIVING IS NO LONGER AN OPTION AS I AM BLINDED BY INTERIOR LIGHTS WHEN I CAN'T GET THE SENSOR TO ENGAGE AND RECOGNIZE THAT THE DOORS ARE CLOSED. DURING THE DAY I RUN THE RISK OF HAVING A DRAINED BATTERY IF I CAN'T SEE WHETHER OR NOT THE LIGHT HAS GONE OUT WHEN I EXIT THE VEHICLE. WHEN THE SENSOR DOESN'T FUNCTION CORRECTLY MY KEYLESS ENTRY IS USELESS AS WELL. I FEEL THIS IS CERTAINLY A SAFETY ISSUE, FORD EVEN LISTS THE DOOR AJAR WARNING SWITCH ASSEMBLY AND LOCK LEVER ASSEMBLY UNDER "SAFETY" IN MY CERTIFIED PRE-OWNED COVERAGE GUIDE. I AM PAYING THE $100 DEDUCTIBLE TO HAVE THE SWITCH RESET AS THE DEALER DOESN'T WANT TO REPLACE SOMETHING THE DOESN'T HAVE TO. FORD SHOULD JUST BITE THE BULLET AND ISSUE THE RECALL FOR THIS, THEY LISTED IT UNDER THE SAFETY CATEGORY TO STAY IT'S NOT A SAFETY ISSUE IS WRONG. IF THE SWITCH ISSUE WAS THE FLIP AND THE LIGHT WARNING DIDN'T ILLUMINATE WHEN IN FACT THE DOOR WAS OPEN THAT WOULDN'T BE A SAFETY ISSUE? I THINK NOT. I HAVE ALWAYS HAD FORDS, THIS USED CPO EDGE IS CLOSEST AUTO I HAD TO NEW IN MY LIFE, I HAVE NEVER HAD ANY PROBLEMS WITH MY OTHER USED OLD FORDS, I'M DISAPPOINTED HOW FORD MANAGEMENT IS HANDLING THIS. FORD ISSUE THE RECALL AND LETS GET THIS DONE. *TR

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