NHTSA Complaint #10928552 — 2012 MAZDA CX-9

I RECEIVED A RECALL LETTER ON 6/2016 AND CALLED IN TO SCHEDULE OR REMEDY THE PROBLEM ON 07/18/2016, I TOLD THE PART WOULD BE ORDERED. CALLED BACK ON 9/20/2016 PART WAS NOT ORDERED BECAUSE PERSON IN CHARGE OF DOING SO WAS FIRED. THEY TOLD ME THAT THE PART WOULD BE ORDERED AGAIN AND THAT I WOULD BE CONTACTED. AGAIN, I CONTACTED MAZDA ON 10/2016 AND AGAIN THEY TOLD ME THAT THE PART WAS INACCURATELY ORDERED AND THAT THEY WOULD CALL ME ONCE IT WAS REORDERED AND RECEIVED. I HAVE NOT RECEIVED A CALL FROM MAZDA AND AM VERY TIRED OF GETTING THE RUN AROUND. I NEED TO REMEDY THIS ISSUE.