NHTSA Complaint #10927923 — 2015 FORD EDGE

I OWN THIS 2015 EDGE FOR LESS THAN A YEAR AND LESS THAN 15,000 MILES. DRIVING ON A SUNDAY AFTERNOON AT 35 MILES PER HOUR TO PICK PUMPKINS AND THE TRANSMISSION JUST STARTS SPINNING. WE PULL OVER AND TRANSMISSION IS COMPLETELY SHOT WILL NOT MOVE CAR. CALL AAA AND HAVE IT TOWED TO THE NEAREST DEALER CARBONE FORD IN BENNINGTON VERMONT. THIS IS NOT WHERE IT WAS PURCHASED BUT IT IS WHERE I HAVE IT SERVICED. SO THE FIRST THING THEY TELL ME IS FORD WILL NOT ISSUE A LOANER VEHICLE NOR WILL THEY PAY FOR A RENTAL. THEY TELL ME THEY FIRST MUST "DOWNLOAD THE DATA FROM THEIR COMPUTER TO FORD, SO THAT FORD CAN DECIDE WHETHER TO FIX IT OR REPLACE IT." THIS TOOK TWO FULL WEEKS. IN THE THIRD WEEK FORD TOLD THEM THEY COULD REPAIR IT AND THE PARTS WERE SENT. IN THE FOURTH WEEK I WAS PROMISED THE CAR WEDNESDAY AND THEN "ABSOLUTELY FRIDAY" IT IS NOW SATURDAY AND NO CAR. I HAVE RENTED A CAR FOR FOUR FULL WEEKS GOING ON FIVE. THE KILLER IS THAT AAMCO WOULD HAVE TAKEN TWO DAYS TO FIX OR REPLACE MY TRANSMISSION AND FORD THINKS THIS IS SOMEHOW NOT THEIR FAULT THEREFORE NO LOANER VEHICLE.