NHTSA Complaint #10927709 — 2013 FORD EDGE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10927709
Vehicle 2013 FORD EDGE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 95,990 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State UT

Consumer Description

I HAVE A 2013 FORD EDGE SPORT EDITION THAT HAS HAD ISSUES WITH THE DOOR SENSORS SHOWING THAT THE DOOR IS A-JAR. THIS STARTED TO OCCUR SHORTLY AFTER WE PURCHASED THE CAR IN SEPTEMBER OF 2013. IT HAS PROGRESSIVELY GOTTEN WORSE TO WHERE THE DASH PANEL CONTINUOUSLY SHOWS THAT ONE OF THE DOORS IS A-JAR, EVEN WHEN OPEN AND CLOSING THE DOOR CONTINUOUSLY SEVERAL TIMES TO TRY TO CLEAR THE WARNING MESSAGE. THIS IS A SAFETY ISSUE BECAUSE WE CANNOT BE CERTAIN THAT THE DOORS ARE SECURED PROPERLY AND SAFELY DURING TRAVEL. ALSO, THE DOORS WILL NOT LOCK WHILE DRIVING, OR WHEN THE CAR IS IN PARK WHILE IDLING. THIS IS ALSO A SAFETY ISSUE BECAUSE THE DOORS COULD BE OPENED WHILE DRIVING, AND THE CAR CANNOT BE SECURED WHILE IN PARK AND IDLING. IF A STRANGER ATTEMPTED TO ENTER THE CAR WHILE STOPPED AT AN INTERSECTION, OR WHILE DRIVING VERY SLOWLY, YOU CANNOT PREVENT THE INDIVIDUAL FROM ENTERING THE CAR BECAUSE THE DOOR LOCKS IMMEDIATELY UNLOCK DUE TO SENSING THAT THE DOOR IS A-JAR. THE PICTURE I UPLOADED OF THE WARNING MESSAGE CLEARLY SHOWS THE DRIVING SPEED WHILE THE DOOR A-JAR IS ILLUMINATED. I WISH I WOULD HAVE KNOWN THIS WAS A WIDESPREAD ISSUE WITH THE 2013 FORD EDGE, I WOULD HAVE FILED A COMPLAINT SOONER. I HOPE THAT FORD WILL TAKE RESPONSIBILITY FOR THIS DEFECT AND FIX THIS SAFETY ISSUE. OTHER THAN THIS DEFECT I LOVE MY 2013 FORD EDGE SPORT.

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