NHTSA Complaint #10925520 — 2016 MAZDA CX-5

MY 7 MONTH 2016 CX 5 WITH 15,000 MILES WAS PARKED AT WORK. WHEN I GOT IN MY CAR TO GO HOME, MY WINDSHIELD HAD A LARGE CRACK DOWN THE MIDDLE FROM THE TOP SPREADING OUT ON BOTH DRIVER & PASSENGER SIDES INTO THE VIEWING AREA LIKE A SPIDER WEB. IT STARTED RIGHT WHERE THE BLACK PLASTIC HOUSING IS FOR THE TECH PKG SENSORS BEHIND THE MIRROR. I STOPPED AT TECHNIGLASS ON MY WAY HOME & DAMON CHECKED IT OUT & SAID THERE WAS NO SIGN OF A ROCK CHIP, IT WAS A STRESS CRACK AND IT SHOULD BE COVERED UNDER FACTORY WARRANTY & THAT HE HAS SEEN IT A LOT ON CX-5'S. ALSO TOLD ME THE WINDSHIELDS WERE ON BACK ORDER & THEY COST $1100. THE FOLLOWING DAY I TOOK IT TO DAHLE MAZDA IN SLC FOR 15,000 MILE SERVICE & SHOWED THEM THE CRACK & ASKED THEM TO REPLACE IT UNDER THE FACTORY WARRANTY. THEY CAME BACK & TOLD ME THEY DID FINE POINT PEN TRICK & THERE WERE TWO ROCK CHIPS & IT IS NOT WARRANTABLE. I SHOWED THEM TECHNIGLASS NOTE SHOWING THERE WERE NO ROCK CHIPS & THEIR DIAGNOSIS OF A STRESS CRACK. ASKED FOR THE SERVICE MANAGER & SHARED THIS INFO & 30+ COMPLAINTS FROM ONLINE NHTSA & MAZDA247.COM WEBSITES CONFIRMING THE DEFECT WITH OTHER CX 5 OWNERS. MADE HIM DOCUMENT THEIR REFUSAL TO REPLACE ON MY SERVICE RECORD & TOLD HIM IT WAS UNACCEPTABLE & THAT I WAS GOING TO FILE A COMPLAINT WITH MAZDA USA & NHTSA. HE SAID HE WOULD ALSO CHECK WITH MAZDA USA TO SEE IF HE COULD DO ANYTHING & THAT HE WOULD CALL ME BACK'..HE NEVER DID. I ALSO LEARNED THAT TECHNIGLASS AND OTHER 3RD PARTY WINDSHIELD REPLACEMENT COMPANIES CANNOT GET THESE REPLACEMENT WS FROM THEIR SUPPLIERS, THEY MUST ORDER THEM DIRECT FROM THE MAZDA DEALER, WHICH I FIND CONCERNING. THIS IS CLEARLY A MANUFACTURERS DEFECT & NEEDS TO BE ADDRESSED BY MAZDA USA.