NHTSA Complaint #10891733 — 2015 FORD EDGE

ON 26 JULY 2016, I ENCOUNTERED A SUDDEN AND INEXPLICABLE PROBLEM WITH MY VEHICLE THAT INVOLVED THE LOSS OF THE ABILITY TO ACCELERATE. . . WHILE I WAS IN TRAFFIC ON A BUSY ROAD. THE GEAR SHIFT WAS STILL IN THE 'DRIVE' POSITION WHEN THE INCIDENT OCCURRED REQUIRING ME TO DRIFT INTO A DRIVEWAY/PARKING LOT, NARROWLY AVERTING AN ACCIDENT. I WAS IN THE PROCESS OF ATTEMPTING TO PASS ANOTHER VEHICLE. NEEDLESS TO SAY WHEN THIS INCIDENT HAPPENED I FOUND MYSELF, AND MY GRANDCHILDREN, IN A VERY DANGEROUS SITUATION. AS THE MOMENT THE VEHICLE IS UNSAFE TO OPERATE. ON 27 JULY THE SAME ISSUE REOCCURRED THREE MORE TIMES (ALL ON LOCAL STREETS), ONCE WHILE I WAS IN AN INTERSECTION, WHILE I WAS ON MY WAY TO THE COWLES FORD DEALERSHIP TO HAVE THE VEHICLE SERVICED. THE SERVICE MANAGER, TOOK MY VEHICLE IN (HE GRACIOUSLY PROVIDED A LOANER VEHICLE) AND ONE OF THE SERVICE REPRESENTATIVES, HYPOTHESIZED THAT THE PROBLEM MIGHT BE RELATED TO THE THROTTLE. I'M NOT SURE IF THE ISSUE WAS MECHANICAL OR RELATED TO THE COMPUTER SYSTEM. THE SERVICE MANAGER INDICATED THAT IT MAY TAKE ABOUT A WEEK TO SERVICE THE VEHICLE DUE TO THE VOLUME OF SERVICE REQUESTS, SO I WILL NOT KNOW IF THE VEHICLE IS DRIVABLE UNTIL AFTER THE FIRST WEEK OF AUGUST.