NHTSA Complaint #10887532 — 2011 SUBARU OUTBACK
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 10887532 |
| Vehicle | 2011 SUBARU OUTBACK |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 59,500 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MD |
Consumer Description
I HAVE REPLACED THE PASSENGER SIDE LOW BEAM LIGHTS MULTIPLE TIMES ALSO WHEN I STARTED THE CAR THE BRAKE LIGHT, TRACTION CONTROL LIGHT, AND MULTIPLE OTHER LIGHTS STARTED BLINKING WHILE DRIVING. THIS SCARED ME VERY MUCH. THE OWNERS MANUAL SEEMED TO IMPLY BRAKE FAILURE AND TO STOP IMMEDIATELY, WHICH I DID. CALLED AAA AND THEY TOWED MY CAR TO THOROUGHBRED TRANSMISSION IN LAUREL. THEY CHECKED THE CODES AND NOTHING MADE SENSE TO THEM. THE CALLED SUBARU AND DESCRIBED THE PROBLEM ANS SUBARU SAID IT WAS A SOFTWARE PROBLEM AND IT NEEDED TO UP UPGRADED. SINCE I HAD AN EXTENDED WARRANTY WITH SUBARU I TOOK THE CAR TO THEM. I ALSO TOOK THE SUBARU WVU31 BULLETIN WITH ME. SUBARU SAID THEY DID NOT SEE THE CODES AND EVEN THOUGH I TOOK THE THOROUGHBRED DOCUMENTATION WITH ME THEY REFUSED TO UPGRADE THE SOFTWARE. IT IS CLEAR THAT SUBARU WAS NOT INTERESTED IN FIXING THE ISSUE, REFUSED TO ACCEPT THE WARRANTY AND CHARGED ME $70.00. SO NEXT TIME THIS DOES THE SAME THING AND I KEEP DRIVING I MAY IN FACT HAVE A SERIOUS PROBLEM BUT NOT KNOW IT. I NEED SUBARU TO INSTALL THE SOFTWARE UPGRADE.
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