NHTSA Complaint #11682581 — 2011 SUBARU OUTBACK

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11682581
Vehicle 2011 SUBARU OUTBACK
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

My CVT Transmission started having problems with the Valve Body inside the transmission. On acceleration from a complete stop my vehicle would start "bucking" hard causing a violent back and forth rocking or "jerking" of the drive train and vehicle. I did not request a inspection of the failed Valve Body when I paid to have it replaced. The life and safety of myself and others are at severe risk of injury or death resulting from a complete failure of the Valve Body component when driving on highways or other roads because without any warning the vehicle will come to a complete stop which would cause a rear end collision possibly at highway speeds. Also I'm concerned about the Torque Converter having a failure because of the intense pressure from the failed Valve Body with the constant "bucking" on acceleration. I took my vehicle to both a independent transmission shop and a Subaru Service Center and the Independent Transmission Shop told me I needed a new transmission and the Subaru Service Department kept telling me they didn't know what was causing my vehicle symptoms. Subaru of America extended the warranty on my vehicle to 100,000 miles because of the problems with their CVT Transmissions but because I bought my vehicle used with over 100,000 miles on it they refused to either pay for 50% or 100% of the replacement cost. No warning Lights came on but when the Valve Body completely fails then the warning lights will illuminate. My Subaru Case Number that was DENIED is (Case# 250820-1801058) for Subaru extended warranty for CVT Transmission.

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