NHTSA Complaint #11439918 — 2011 SUBARU OUTBACK

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11439918
Vehicle 2011 SUBARU OUTBACK
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I have owned this 2011 Subaru Outback since I purchased it brand new. Over the past 10 years, I have had to put approx 7 or 8 new batteries into the vehicle. The current mileage is approx 75,000. Over the past 10 years of owning this vehicle, I have kept the vehicle very well maintained almost exclusively at the dealership. I have been left stranded twice now in the past 2.5 weeks. I have been left stranded MULTIPLE times over the past 10 years. The battery cables have always corroded quickly the entire life of the vehicle in a way that I have never experienced with any other vehicle before. 2.5 weeks ago I arrived home from a 4 day trip to find my Outback dead at the airport. The battery was 3 years old at that time and had given no indication 4 days earlier that anything was wrong. AAA came out and attempted to jump start it without success. They then charged the battery but that also did not work. The engine didn't even attempt to turn over. The technician offered to put in a new battery and said he highly doubted it would help. Somehow it worked and I paid for the $150 brand new battery. But now 2.5 weeks later, the car is totally dead. AGAIN. There is nothing wrong with the battery, we charged it back up fully and yet the car will not work. I no longer feel safe driving this vehicle due to the fact that it's not only left me stranded multiple times but yesterday without warning the battery light started to flash on the dashboard followed by the the rest of the dashboard lights flashing while I was driving to pick up my child. As soon as I was able to pull over, the car stopped working and it was dead as a doornail. AGAIN. The vehicle is being towed to the dealership tomorrow. AGAIN.

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