NHTSA Complaint #10882754 — 2015 VOLKSWAGEN E-GOLF

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10882754
Vehicle	2015 VOLKSWAGEN E-GOLF
Component	ELECTRICAL SYSTEM
Date of Incident	March 14, 2016
Date Filed	July 5, 2016
Mileage	1,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

VEHICLE WAS TRAVELLING ~40 MPH ON PUBLIC ROAD. REACHED DOWN TO PRESS "MODE" BUTTON TO LEFT OF SHIFTER TWICE TO SWITCH TO ECO MODE. PRESSED "POWER" BUTTON BY MISTAKE. TWO PRESSES OF POWER BUTTON CAUSES VEHICLE TO SHUT OFF, EVEN WHILE MOVING. VEHICLE SUFFERED TOTAL LOSS OF POWER. WAS ABLE TO BRING VEHICLE TO A STOP THANKS TO LIMITED TRAFFIC, ENGAGED PARK, AND PRESSED POWER BUTTON TO RESTART VEHICLE. MODE AND POWER BUTTONS ARE RIGHT NEXT TO EACH OTHER, BOTH REQUIRE TWO BUTTON PRESSES TO EITHER ENGAGE ECO MODE (MODE BUTTON), OR ACTIVATE EMERGENCY VEHICLE SHUTOFF (POWER BUTTON). NOT ENOUGH DIFFERENTIATION IN FEEL TO DETERMINE WHICH BUTTON IS BEING PRESSED WITHOUT TAKING EYES OFF ROAD AND LOOKING DOWN AT SHIFTER CONSOLE.

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