NHTSA Complaint #10881214 — 2014 FORD ESCAPE VISIBILITY/WIPER

Complaint Details

ODI Number	10881214
Vehicle	2014 FORD ESCAPE
Component	VISIBILITY/WIPER
Date of Incident	June 20, 2016
Date Filed	June 28, 2016
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

SINCE I PURCHASED THE VEHICLE IN 2014, THE WINDSHIELD CRACKED 5 TIMES, AND EACH TIME THE CRACK PROPAGATED SO QUICKLY THAT IT COULD NOT BE CONTAINED. THE CRACKS ARE INITIATED THROUGH THE SMALLES STONES THROWN FROM VEHICLES AHEAD. ALL INCIDENCES HAPPENED WHILE IN MOTION AND AT LEAST 3 IN INTERSTATE HIGHWAYS. SO FAR WE REPLACED IT WITH 2 OEM WINDSHIELDS AND THE OTHERS WERE AFTERMARKET. THERE DID NOT APPEAR TO BE A DIFFERENCE BETWEEN THEM IN TERMS OF CHIP OR CRACK RESISTANCE. I STRUGGLE TO BELIEVE THAT THIS COULD BE PURE COINCIDENCE. HAVING TO REPLACE A WINDSHIELD AN AVERAGE OF EVERY 6 MONTHS IS NOT REGULAR MAINTENANCE.

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