NHTSA Complaint #10853156 — 2011 FORD EXPLORER

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 10853156
Vehicle 2011 FORD EXPLORER
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 65,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

AFTER HAVING EPAS REPLACED (@HALL FORD ELLIZABETH CITY, NC) UNDER RECALL 15N01 AFTER COMPLETE POWER STEERING FAILURE. WE BEGAN A 700 MI. ROAD TRIP HOME AND BEGAN TO EXPERIENCE SPONTANEOUS TRACTION CONTROL INTERACTION WITH OUR DRIVING INPUT WHICH AFFECTED EITHER POWER DISTRIBUTION TO THE AXELS, BRAKING ABILITY, AND STEERING ABILITY. AFTER MAKING IT NEARLY 300 MILES THE ELECTRONIC STABILITY CONTROL COMPLETELY WENT OUT ALONG WITH WHAT FELT LIKE ABS CONTROL SEEMED LIKE IT INTERVENED SPORADICALLY. WE ALSO RECIEVED A DASH PROMPT THAT THE FUEL FILLER INLET NEEDED CHECKED AS WELL. UPON ARRIVAL TO A FORD DEALER ALONG OUR ROUTE (SHEEHY FORD, WARRENTON, VA) THEY PULLED THE CODES LISTED AND APPEARED TO BE A LITANY OF CODES NEARLY A PAGE AND A HALF LONG. THEY CLEARED THE CODES AND DROVE THE VEHICLE. AFTER DRIVING THE VEHICLE AROUND THE BLOCK THE TRACTION CONTROL BEGAN TO ACT INTERMITTENTLY WITHOUT LOSS OF TRACTION. THEY CAME BACK AND CHECKED FOR ERROR CODES AND THE "STEERING POSITION SENSOR WAS AT FAULT" THEY WENT THROUGH RE-CALIBRATED THE EQUIPMENT INSTALLED AND CLEARED OUT THE CODES AND DROVE WITHOUT ANY ISSUES. WE THEN CONTINUED ON OUR REMAINDER OF OUR TRIP WITHOUT ANY FURTHER ISSUES. UPON ARRIVAL TO OUR HOME DESTINATION THE FOLLOWING DAY WE BEGAN TO AGAIN HAVE TRACTION CONTROL INTERVENING WITH DRIVER INPUT WHEN NOT NEEDED WHERE IT APPEARS TO BE SHIFTING POWER FROM AXLE TO AXLE OR APPLYING BRAKING TO AID IN TRACTION CONTROL. I HAVE ALSO NOTICED THAT THAT REAR VIEW CAMERA DISPLAYS THE POSTION OF THE DRIVER WHEEL IN RELATION TO THE WHEEL PATH IN REVERSE BUT APPEARS INTERMITTANT AS IF THERE IS A NOT A CONTINUOUS CONNECTION WITH THE SENSOR. TAKING TO OUR LOCAL FORD DEALER HERE MONDAY 4-4-16 TO HAVE THEM THOROUGHLY GO THROUGH THE VEHICLE BUT APPEARS TO CONTINUE TO BE AN ISSUE WITH THE ELECTRONIC POWER STEERING ASSIST. ALL ISSUES ARE PRESENT WHEN TRAVELING AT SPEED AND TURNING

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