NHTSA Complaint #10850491 — 2016 MAZDA CX-5

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 10850491
Vehicle 2016 MAZDA CX-5
Component POWER TRAIN
Date of Incident
Date Filed
Mileage 1,600 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

PURCHASED A BRAND NEW CX-5 GRAND TOURING ON FEB 14, 2016. AFTER ONLY 1,300 MILES AND ABOUT 3 WEEKS, MY BRAND NEW VEHICLE DECIDED TO NEARLY COME TO A COMPLETE STOP ON ITS OWN AFTER MAKING A RIGHT TURN. IT WAS AS IF I HAD SHIFTED THE CAR INTO PARK WHILE DRIVING. ABRUPT STOP. HEARD A COUPLE BEEPS, SAW A WARNING LIGHT COME ON. DRIVER BEHIND ME NEARLY REAR ENDED ME. PULLED OVER, TURNED ON FLASHERS, GOT MY WHITS ABOUT ME. BEEPING GONE. NO WARNING LIGHTS ON. LOOK AROUND, FOOT OFF BREAK, MERGE BACK ONTO ROAD. CALL THEIR SERVICE DEPARTMENT AND MAKE AN APPOINTMENT FOR NEXT DAY. DROP OFF CAR, TELL THEM WHAT HAPPENED, ASK FOR LOANER WHILE THEY ARE LOOKING AT IT. NOPE, NO LOANERS BUT CAN ARRANGE RENTAL FOR $35/DAY. TELL ME THEY CAN DEFINITELY FIND OUT WHAT HAPPENED BECAUSE IF WARNING LIGHT CAME ON IT WILL STORE THE EVENT IN THE ONBOARD COMPUTER. BORROW WIFE'S CAR CAUSE NOT WILLING TO PAY FOR RENTAL. SPEAK WITH THEM NEAR END IF DAY. WE COULDN'T FIND ANYTHING WRONG. NO STORED EVENT IN ONBOARD COMPUTER. TELL ME IF YOU CANT DUPLICATE THE PROBLEM FOR US NOTHING WE CAN DO. OH WELL. TAKE CAR HOME. DRIVES FINE FOR 2 MORE WEEKS. ITS NOW MARCH 18, CAR OWNED ABOUT 6-WEEKS, WITH APPROX 1,600 MILES. DAMNED IF IT DOESN'T DO EXACT SAME THING AGAIN 3:30PM ON FRIDAY. AMAZED DRIVER BEHIND ME DOESN'T REAR END ME. THIS TIME NO BEEPS OR WARNING LIGHT. MAJOR SAFETY ISSUE

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