NHTSA Complaint #10821903 — 2015 FORD EDGE

THEE TIMES NOW MY EDGE HAS LOST POWER WHILE DRIVING. THE FIRST TIME WAS MAKING A LEFT U-TURN IN A RESIDENTIAL NEIGHBORHOOD. THE SECOND TIME WAS MAKING A RIGHT TURN INTO A DRIVE-THRU DRIVEWAY. THE THIRD TIME WAS IN A GROCERY STORE PARKING LOT WHILE STOPPED, WAITING FOR A CAR TO PASS. ALL THREE TIMES MY CAR LOST ENGINE POWER, WITH NO PRIOR WARNING. A DISPLAY POPPED UP STATING "FULL ACCESSORY POWER ACTIVE". NO OTHER LIGHTS/ALERTS CAME ON, INCLUDING CHECK ENGINE. MY RADIO STILL WORKED. WHILE IN DRIVE I COULD LITERALLY PRESS THE GAS TO THE FLOOR AND NOTHING HAPPENED. I HAD TO RESTART THE ENGINE TO REGAIN POWER. I WAS ABLE TO RESTART THE CAR WITHOUT PUTTING IT INTO PARK; I ONLY HAD TO PRESS THE BRAKE AND THE START BUTTON. DURING THE INITIAL MECHANIC VISIT WE ROAD TESTED AND I WAS ASKED TO TRY STOPPING AND STARTING THE ENGINE WHILE IN DRIVE; I WAS UNABLE TO DO SO. I NOW HAVE THE CAR AT THE DEALERSHIP FOR THE SECOND TIME. THE FIRST TIME I WAS TOLD THAT BECAUSE THEY COULDN'T DUPLICATE THE PROBLEM, THEY COULDN'T FIX IT. I SHOWED THEM RESEARCH WHERE OTHER CUSTOMERS COMPLAINED OF THIS ISSUE AND IT BEING DUE TO THE THROTTLE BODY. I ASKED FOR THIS TO BE REPLACED, AND AFTER 5 DAYS OF BACK AND FORTH, THEY CHANGED IT OUT. LESS THAN 24 HOURS LATER IT HAPPENED FOR THE THIRD TIME AND I TOOK IT BACK IN. I MENTIONED OTHER REPORTS OF POSSIBLE FUEL PUMP ISSUES BUT THEY SAID THEY WERE UNAWARE OF IT BEING AN ISSUE. THE SAID THEY WOULD TRY TO DUPLICATE IT, BUT OTHERWISE THEY COULDN'T DO MUCH ELSE. I BROUGHT IN A PICTURE OF THE ALERT, AS REQUESTED BY THE FIRST MECHANIC, BUT WAS TOLD IT WASN'T ENOUGH TO HELP THEM. I AM UNABLE TO ATTACH THE WORK ORDER AT THIS TIME, BUT I HAVE A PHYSICAL COPY FOR MY RECORDS.