NHTSA Complaint #10819113 — 2016 MAZDA CX-5

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 10819113
Vehicle 2016 MAZDA CX-5
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage 3,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I HAVE A NEW 2016 MAZDA CX 5 GRAND TOURING. I AM ABOUT TO HAVE TO GET MY WINDSHIELD REPLACED FOR THE SECOND TIME DUE TO IT CRACKING. THE FIRST OCCURANCE HAPPENED WHILE I WAS DRIVING ON THE FREEWAY. I HEARD A "CRACK" AND LOOKED OVER AND NOTICED A SHATTER LIKE CRACK ON THE PASSENGER SIDE THE SIZE OF A SILVER DOLLAR THAT QUICKLY CRACKED OUT TO THE MIDDLE OF MY WINDSHIELD. THE WINDSHIELD WAS ON BACK ORDER DUE TO NONE BEING IN STOCK. I HAD TO DRIVE AROUND FOR 2.5 MONTHS WITH A CRACKED WINDSHIELD UNTIL ONE FINALLY BECAME AVAILABLE. THE SECOND TIME IT OCCURRED WAS ABOUT THREE DAYS AGO. I HAD JUST PARKED MY CAR IN THE GARAGE AND WENT INSIDE FOR A FEW MINUTES AND CAME BACK OUT TO GRAB SOME THINGS AND NOTICED A CRACK ON THE DRIVERS SIDE ON THE BRAND NEW WINDSHIELD I HAD JUST PAID TO GET REPLACED ABOUT 2 MONTHS AGO. THERE IS A SMALL CHIP IN THE GLASS, HOWEVER, I FEEL LIKE IF A ROCK OR SOMETHING DID HIT MY WINDSHIELD, THE GLASS SHOULD NOT CRACK THAT EASILY. I HAVE OWNED PREVIOUS VEHICLES WHERE ROCKS HAVE HIT THE WINDSHIELD WITH NO ISSUES AT ALL. I HAVE READ THAT MANY OTHER CX5 OWNERS HAVE HAD WINDSHIELD ISSUES AS WELL WHICH MAKES ME THINK THERE MUST BE SOME TYPE OF MANUFACTURE DEFECT. IT IS DEFINITELY A SAFETY ISSUE SINCE THE WINDSHIELD IS THE ONLY FRONT PROTECTION BETWEEN THE DRIVER AND THE ROAD.

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