NHTSA Complaint #10819113 — 2016 MAZDA CX-5
VISIBILITY/WIPER issue reported to NHTSA
Complaint Details
| ODI Number | 10819113 |
| Vehicle | 2016 MAZDA CX-5 |
| Component | VISIBILITY/WIPER |
| Date of Incident | |
| Date Filed | |
| Mileage | 3,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
I HAVE A NEW 2016 MAZDA CX 5 GRAND TOURING. I AM ABOUT TO HAVE TO GET MY WINDSHIELD REPLACED FOR THE SECOND TIME DUE TO IT CRACKING. THE FIRST OCCURANCE HAPPENED WHILE I WAS DRIVING ON THE FREEWAY. I HEARD A "CRACK" AND LOOKED OVER AND NOTICED A SHATTER LIKE CRACK ON THE PASSENGER SIDE THE SIZE OF A SILVER DOLLAR THAT QUICKLY CRACKED OUT TO THE MIDDLE OF MY WINDSHIELD. THE WINDSHIELD WAS ON BACK ORDER DUE TO NONE BEING IN STOCK. I HAD TO DRIVE AROUND FOR 2.5 MONTHS WITH A CRACKED WINDSHIELD UNTIL ONE FINALLY BECAME AVAILABLE. THE SECOND TIME IT OCCURRED WAS ABOUT THREE DAYS AGO. I HAD JUST PARKED MY CAR IN THE GARAGE AND WENT INSIDE FOR A FEW MINUTES AND CAME BACK OUT TO GRAB SOME THINGS AND NOTICED A CRACK ON THE DRIVERS SIDE ON THE BRAND NEW WINDSHIELD I HAD JUST PAID TO GET REPLACED ABOUT 2 MONTHS AGO. THERE IS A SMALL CHIP IN THE GLASS, HOWEVER, I FEEL LIKE IF A ROCK OR SOMETHING DID HIT MY WINDSHIELD, THE GLASS SHOULD NOT CRACK THAT EASILY. I HAVE OWNED PREVIOUS VEHICLES WHERE ROCKS HAVE HIT THE WINDSHIELD WITH NO ISSUES AT ALL. I HAVE READ THAT MANY OTHER CX5 OWNERS HAVE HAD WINDSHIELD ISSUES AS WELL WHICH MAKES ME THINK THERE MUST BE SOME TYPE OF MANUFACTURE DEFECT. IT IS DEFINITELY A SAFETY ISSUE SINCE THE WINDSHIELD IS THE ONLY FRONT PROTECTION BETWEEN THE DRIVER AND THE ROAD.
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