NHTSA Complaint #10809183 — 2013 FORD EDGE

DRIVER'S DOOR SWITCH MALFUNCTIONING CAUSING VEHICLE TO THINK LEFT FRONT DOOR IS AJAR, EVEN WHEN IT'S SECURELY LATCHED. THIS CAUSES THE CAR TO EMIT A CONSTANT WARNING CHIME WHILE THE KEY IS IN THE IGNITION UNDER ANY OPERATING CONDITIONS: VEHICLE OFF, ACCESSORY, KEY ON, NOT RUNNING, AND IN RUN. THE CHIME ALSO SOUNDS EACH TIME THE BRAKE PEDAL IS RELEASED AFTER EACH STOP, WITH THE CHIME OVERRIDING THE TURN SIGNAL SOUND. INTERIOR LIGHTS DO NOT SHUT OFF AT LOW SPEEDS, OBSCURING VISION AT NIGHT. ALSO, ALL DOOR LOCK FUNCTION IS OVERRIDDEN (AUTOMATIC AND MANUAL), ALLOWING ANY DOOR TO BE OPENED AT ANY TIME - WHETHER VEHICLE IS IN MOTION OR NOT. IN MY SPECIFIC CASE, THE DOOR AJAR WARNING COULD OCCASIONALLY BE CURED BY AGGRESSIVELY SLAMMING THE DRIVERS DOOR SHUT SEVERAL TIMES. OUR VEHICLE HAS THE EXTREMELY EXPENSIVE AND INHERENTLY FRAGILE ACOUSTIC GLASS INSTALLED, WHICH SHATTERED WHEN THE DOOR WAS SLAMMED WITH THE WINDOW IN THE DOWN POSITION. I AM REPLACING THE FAULTY LATCH AND DOOR GLASS MYSELF AT MY OWN EXPENSE, BUT I INTEND TO SEEK REIMBURSEMENT FROM FORD EITHER THROUGH A RECALL OR POTENTIALLY THROUGH A SMALL CLAIMS LAWSUIT.