NHTSA Complaint #10786064 — 2015 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10786064
Vehicle 2015 FORD EDGE
Component ENGINE
Date of Incident
Date Filed
Mileage 35 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

MY NEW FORD 2015 EDGE HAS STALLED ON ME AND ON THE DEALERSHIP 6 TIMES IN 3,000 MILES. THIS FORUM ASKS FOR SPECIFICS, SO HERE IS ONE EXAMPLE. I WAS TURNING RIGHT INTO TRAFFIC, I WENT TO ACCELERATE, AND I HAD NO POWER. THE DASH LIT WITH A MESSAGE "ACCESSORY POWER ACTIVE". I HAD TO PULL OVER AND RESTART. I HAVE HAD THIS CAR AT THE DEALERSHIP ON AND OFF FOR OVER 75 DAYS. FORD ISSUED A TSB #15-0123 ON 8/10. MY CAR'S COMPUTER WAS UPDATED ON 8/12. I WAS ASSURED BY FORD AND THE DEALERSHIP THAT THIS PROBLEM WAS "FIXED". BUT IT IS NOT, I HAD ANOTHER OCCURRENCE OF THE STALLING ISSUE AGAIN ON 9/11. THE DEALERSHIP AND I HAVE ASKED FORD FOR A "BUYBACK" AND HAVE BEEN REFUSED TWICE, WITHOUT SPECIFYING A REASON. MY CAR IS NOT FIXED, AND YET FORD DEMANDS I TAKE IT BACK. I HAVE HAD TO PARK MY CAR, AND I CANNOT DRIVE IT. IT IS A SAFETY HAZARD, AND AN ACCIDENT WAITING TO HAPPEN. I AM ATTEMPTING TO ARBITRATE WITH FORD ON MY OWN. THEY HAVE HAD MY CAR 20+ DAYS LONGER THAN I HAVE HAD IT IN MY POSSESSION. THIS IS AN INTERMITTENT PROBLEM, AND THERE IS NO TELLING WHEN IT WILL HAPPEN. I CANNOT BELIEVE FORD HAS FORCED ME TO TAKE THE CAR BACK. THREE OF MY STALLING ISSUES HAVE BEEN IN HIGH TRAFFIC AREAS. I HAVE NOT RECEIVED WHAT I'VE PAID FOR. SHAME ON FORD FOR WANTING ME TO RISK MY WELFARE AND THE WELFARE OF MY PASSENGERS IN A CAR THAT HAS A MAJOR DEFECT.

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