NHTSA Complaint #10748006 — 2013 FORD EDGE

RIGHT BEFORE OUR 3 YEAR WARRANTY EXPIRED THE "DRIVERS DOOR AJAR" WARNING LIGHT CAME ON. WE CHECKED IT OUT AND OTHER ITEMS AND ALL SEEMED TO BE OK. ONE OR TWO DAYS LATER IT CAME ON AGAIN AND CLEARED WHEN WE SHUT THE DOOR SEVERAL TIMES. NOW 8 DAYS OUT OF WARRANTY IT SEEMS TO COME ON ALMOST ALL THE TIME AND WON'T CLEAR. ALSO, THE DOME LIGHTS STAY ON TOO. I CALLED THE DEALER AND SAID IT WOULD COST ME $125 BUCKS TO DIAGNOSE PLUS REPAIR. HE SAID I COULD CALL FORD. I CALLED FORD AND SPOKE TO KEVIN WHO CREATED CASE # CAS7689552, BUT GOT DISCONNECTED. HIS STATEMENT WAS TO BRING IT IN TO A DEALER AND THEN THEY WOULD DECIDE WHAT THEY WOULD DO FOR ME AFTER INSPECTION. I REALLY THOUGHT FORD WOULD JUST FIX THIS. I THEN CALLED BACK AND SPOKE TO KENDRA WHO WAS NICE BUT SAME THING. I ASKED HER WHAT SHE THOUGHT I COULD EXPECT AND SHE SAID IN THE BEST CASE I WOULD BE RESPONSIBLE FOR A PORTION OF THE BILL. I LOOKED ONLINE AND SAW ONE GUY TAKE THE WHOLE DOOR OFF TO FIX AND ANOTHER WHO CLEANED FOR A TEMP FIX. THERE WERE A LOT OF OTHER PEOPLE REPORTING SAME PROBLEM. THIS HAS TO BE AN ENGINEERING FLAW AND FORD KNOWS THIS. IT IS ALSO UNSAFE TO DRIVE AFTER DARK WITH YOUR INSIDE DOME LIGHTS ON AND YOUR DOOR CHIMING. PLEASE GET A RECALL ON THIS! I DON'T KNOW WHAT TO DO YET BUT I CANNOT AFFORD A $500 REPAIR BILL ON SOMETHING SO STUPID AS THIS. SHAME ON FORD.