NHTSA Complaint #10733503 — 2013 FORD EDGE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10733503
Vehicle 2013 FORD EDGE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 46,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CO

Consumer Description

ONE DAY WHILE DRIVING THE DOOR AJAR ALERT CAME ON THE DASHBOARD. WHEN I COULD DO SO, I OPENED AND CLOSED THE DOOR. THE ALERT REMAINED ON. TOOK IT TO THE FORD DEALERSHIP TO HAVE IT LOOKED AT AND THEY SAID IT'S THE DOOR AJAR LATCH ASSEMBLY HAS FAILED AND THAT IT'S A COMMON PROBLEM. IT COULD BE FIXED FOR $500. I SAID NO THANK YOU. IT WOULD TAKE ME 5+ TIME OF SLAMMING THE DOOR CLOSED TO GET THE ALERT TO GO OFF. ONCE I WOULD GET THE ALERT OFF, I WOULD ACCESS MY CAR VIA THE PASSENGER SIDE. EVENTUALLY THAT HAS STOPPING WORKING AND THE DOOR AJAR ALERT IS ON CONSTANTLY. WHILE DRIVING, THIS BRINGS UP A "SHIFT TO PARK" ALERT EVERY TIME I CAN TO A STOP. IN ADDITION TO THAT, NOW WHILE DRIVING AND I LOCK THE DOORS FROM INSIDE THE CAR, THEY LOCK AND THEN IMMEDIATELY UNLOCK. ALL 4 DOORS. FURIOUS WITH ALL THE PROBLEMS AND FORD HAS DONE NOTHING ABOUT IT.

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