NHTSA Complaint #10713978 — 2002 FORD WINDSTAR

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V195000 (SUSPENSION). WHILE DRIVING APPROXIMATELY 25 MPH OVER A BUMP IN THE ROAD, THE REAR TIRES BEGAN TO RUB UP AGAINST THE VEHICLE. THE CONTACT PULLED OVER AND DISCOVERED THAT THE REAR AXLE FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE REAR AXLE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE VEHICLE BEING PREVIOUSLY REPAIRED WITH REINFORCEMENT BRACKETS DUE TO THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 154,000.