NHTSA Complaint #10663547 — 2002 FORD WINDSTAR

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO PERFORMED THE RECALL FOR NHTSA CAMPAIGN NUMBER: 12V195000(SUSPENSION). WITHIN TWO YEARS OR LONGER, THE FAILURE RECURRED. WHILE TRAVELING APPROXIMATELY 30 MPH, THE REAR AXLE AND THE REINFORCEMENT BRACKET FAILED. THE CONTACT STATED THAT THE REAR AXLE CRACKED. THE CONTACT HAD TO SLOWLY COAST THE VEHICLE AND PARK IT AT HIS RESIDENCE DUE TO THE COMPONENT FRACTURING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE REAR AXLE NEEDED TO BE REPLACED AND THAT THEY WOULD ATTEMPT TO REUSE THE BRACKETS TO SUPPORT THE AXLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.