NHTSA Complaint #10650688 — 2002 MERCURY MOUNTAINEER POWER TRAIN

Complaint Details

ODI Number	10650688
Vehicle	2002 MERCURY MOUNTAINEER
Component	POWER TRAIN
Date of Incident	September 25, 2014
Date Filed	October 28, 2014
Mileage	48,012 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

WHILE DRIVING AT AROUND 35 MPH THE O/D LIGHT STARTED FLASHING, ERROR MESSAGE CHECK TRANSMISSION AND CHECK ENGINE LIGHT STAYED ON. THE VEHICLE STARTED SHIFTING ERRATICALLY FROM A START THEN HAD PROBLEMS SHIFTING INTO GEARS. I BROUGHT IT TO MY MECHANIC AND DECIDED TO CHANGE, CLEAN AND FLUSH TRANSMISSION FLUIDS. THIS DID NOT SOLVE THE PROBLEM. I THEN WENT ON LINE TO FIND CURES FOR THIS PROBLEM AT FORD MOTOR CO WEB SITE AND THERE WAS NO INFORMATION THERE . I SEARCHED THE WEB FOR SIMILAR PROBLEMS AND CAME UP WITH OVER 500 COMPLAINTS WITH FORD BLAZERS' AND MOUNTAINEERS 2002 THROUGH 2004 TRANSMISSION RELATED PROBLEMS WITH THE SAME SYMPTOMS..5R555 SOLENOID PACK. I FOUND A COMPANY THAT CLAIMED THE PROBLEM IS THE TRANSMISSION 5 SOLENOID PACK NEEDING A UP GRADE AND THIS SHOULD SOLVE THE PROBLEM THROUGH USA INDUSTRIES IN BAY SHORE NY. PURCHASED THIS OEM FORD UPGRADE PACKET, INSTALLED THIS MIRACLE PART AND THE PROBLEMS WERE STILL THERE. NOW USA INDUSTRIES DOESN'T WANT TO HEAR ABOUT REFUNDING MY MONIES EVEN THOUGH I AM STILL IN THE REFUND TIME LIMIT.. HOPEFULLY EBAY WILL RESOLVE THERE POOR CUSTOMER RELATIONS ISSUE. FORD CLAIMS I NEED TO HAVE A COMPLETE TRANSMISSION REPLACEMENT AT APPROXIMATELY $2500.00. I SPOKE TO SEVERAL FORD CERTIFIED MECHANICS AND THEY TOLD ME THAT FORD IS AWARE OF THIS ISSUE BUT ARE HESITANT TO ISSUE A RECALL SINCE THERE HAVE BEEN NO DEATHS.. CAN THAT BE FOR REAL????? IS ANYONE ELSE READY TO STAND UP TO FORD FOR A RECALL DEMAND ON OUR CARS?? *TR

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