NHTSA Complaint #10605336 — 2009 FORD ESCAPE HYBRID

DRIVING 65MPH ON INTERSTATE, YELLOW WRENCH LIGHT APPEARED ON DASH, VEHICLE LOST POWER DURING RUSH HOUR. FORCED TO CROSS THREE LANES OF 65MPH TRAFFIC GOING 5-10MPH (LIMITED BY VEHICLE'S COMPUTER NO MATTER HOW FAR I PUSHED THE GAS PEDAL.) AFTER SHUTTING CAR IGNITION OFF AND RESTARTING, WRENCH LIGHT STILL ON. SHUTOFF IGNITION AGAIN, REMOVED KEY, OPENED DOOR (INTO TRAFFIC) TO COMPLETELY SHUTOFF ELECTRONICS, RADIO, DRIVING LIGHTS, ETC. RESTARTED VEHICLE AND WRENCH LIGHT WAS NOW OFF. PROCEEDED TO DRIVE WITH THE VEHICLE SURGING FASTER/SLOWER AS I DROVE. A DIAGNOSTIC CODE DTC P2112 WAS RETRIEVED INDICATING "THROTTLE ACTUATOR CONTROL SYSTEM - STUCK CLOSED" WHICH IS COVERED UNDER EXTENDED WARRANTY BY FORD CUSTOMER SATISFACTION PROGRAM 13N03 IN RESPONSE TO NHTSA?S OFFICE OF DEFECTS INVESTIGATION (ODI) ACTION NUMBER : DP12006. WHEN I CONTACTED FORD ABOUT THIS THEY RESPONDED THAT MY PARTICULAR VIN WAS NOT COVERED. THE FORD CUSTOMER SATISFACTION PROGRAM 13N03 EXTENDS THE WARRANTY FOR THE THROTTLE BODY TO 10YEARS 150,000 MILES. MY ESCAPE HYBRID IS 5 YEARS OLD WITH 86,XXX MILES BUT THEY SAY IT IS NOT COVERED. WHY? I HAVE THE DEFECTIVE PART NUMBER THROTTLE BODY 9LE-BC INSTALLED IN MY VEHICLE SINCE NEW, WHICH HAS BEEN SUPERSEDED BY PART NUMBER FORD OEM # DS7Z-9E926-D AND, WHICH FORD IS INSTALLING UNDER THIS PROGRAM TO REPLACE MY DEFECTIVE PART. WHY AM I BEING DENIED WARRANTY REPLACEMENT WHEN I MEET ALL OF THE CRITERIA THEY HAVE LISTED? DURING A CALL TO FORD 1-800-392-3673 ON 6_23_2014 I WAS TOLD THAT THEY DO NOT KNOW WHY MY PARTICULAR VIN VEHICLE IS NOT COVERED EVEN THOUGH I MEET THE CRITERIA FOR THE REPLACEMENT, HOWEVER THEY CAN POSITIVELY CONFIRM THAT IT IS NOT COVERED. I WAS FURTHER TOLD THAT I CAN BRING THE VEHICLE TO A DEALERSHIP FOR DIAGNOSIS, BUT THERE WILL BE A DIAGNOSTIC FEE I WILL BE REQUIRED TO PAY EVEN IF I DO NOT AUTHORIZE ANY OF THE REPAIRS THAT MAY BE NEEDED. *TR