NHTSA Complaint #10938893 — 2009 FORD ESCAPE HYBRID

MY 09 ESCAPE HYBRID SUFFERED THE SAME THROTTLE BODY FAILURE INVESTIGATED IN PE13003 AND DP12006 WHERE THE VEHICLE GOES INTO 'LIMP MODE' FOLLOWING THE TB FAILURE. IN ESSENCE, MY DAUGHTER WAS MERGING NOT THE HIGHWAY AND SUDDENLY LOST POWER TO THE VEHICLE. SHE WAS ABLE TO EXIT TO THE SHOULDER AND THE VEHICLE WOULD DRIVE IN SLOW SPEED BUT NOT NORMAL. I HAD THE VEHICLE REPAIRED AT THE DEALER AND HAVE THE RECEIPT. HOWEVER, FORD EXCLUDED THE HYBRID FROM ITS CONSUMER SATISFACTION PROGRAM 13N03. AS MY RECEIPT SHOWS, THE TB PART NUMBER IS THE SAME AS THOSE ON THE COVERED VEHICLES AS IS THE DIAGNOSIS AND FIX (REPLACE THE THROTTLE BODY). I'VE CONTACTED FORD FOR COVERAGE OF THE REPAIR IAW THE CSP 13N03 BUT THEIR STANCE HAS BEEN THAT MY VEHICLE WAS NOT INCLUDED IN THE PROGRAM. I'M CONTACTING YOU TO SEE IF THERE WAS A TECHNICAL/LOGICAL REASON WHY THE ESCAPE HYBRID (WITH THE SAME 2.5L ENGINE AND TB PART) WAS NOT INCLUDED IN FORD'S RESPONSE AND WHETHER THERE IS ANYTHING ADDITIONAL I CAN DO FROM THE CONSUMER END. I REALIZE THIS REQUEST IS SOME TIME AFTER THE REPAIR BUT I WAS NEVER NOTIFIED OF THE CSP PROGRAM SINCE MY VIN NUMBER WAS NOT INCLUDED AND ONLY RECENTLY LEARNED OF THE FORD CSP. THANK YOU. CHARLES