NHTSA Complaint #11602797 — 2009 FORD ESCAPE HYBRID

The contact owns a 2009 Ford Escape Hybrid. The contact received notification of NHTSA Campaign Number: 14V284000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the steering wheel became difficult to turn. There were no warning lights illuminated. The vehicle was able to restart but the failure reoccurred. The vehicle was taken to the dealer, where it was diagnosed as a failure with the electric power steering assist. The contact was informed that the power steering control module (PSCM) and the instrument cluster module, needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was not available. Parts distribution disconnect.