NHTSA Complaint #10579731 — 2012 HONDA CR-V

ON 4/9/14 I WAS DRIVING MY VEHICLE IN HEAVY TRAFFIC DURING RUSH HOUR (STOP AND GO) TRAFFIC. SUDDENLY EPS INDICATOR LIGHT CAME ON, THE VEHICLES STEERING BECAME DIFFICULT TO MANEUVER. I WAS UNABLE TO TURN STEERING WHEEL WITHOUT EXTREME EFFORT, WAS A VERY DANGEROUS SITUATION. UPON ARRIVAL HOME, I TURNED OFF VEHICLE AND RESTARTED IMMEDIATELY, ISSUE DISAPPEARED, VEHICLE'S STEERING WAS NORMAL.. ON 4/12/14 VEHICLE TAKEN TO BURNS HONDA, MARLTON, NJ FOR AN INSPECTION OF THE VEHICLE STEERING ISSUE AS RECOMMENDED BY HONDA AMERICA. HONDA DEALER INSPECTED VEHICLE FOR WHICH THEY INDICATED THAT DIAGNOSIS OF VEHICLE COMPUTER SHOWED EPS CODE CAME ON PREVIOUSLY,BUT ALL CODES ARE CLEAR AND NO FAULT PRESENT AT TIME. ON 4/14/14 WHILE DRIVING VEHICLE TO WORK IN THE EARLY HOURS OF THE MORNING, EPS LIGHT INDICATOR CAME ON AT 8:13 A.M., SAME SITUATION, HEAVY TRAFFIC, STOP AND GO TRAFFIC. EPS (ELECTRONIC POWER STEERING) LIGHT INDICATOR RETURNED, I PULLED OVER (AS REFERENCED IN THE MANUAL) TURNED ENGINE OFF ENGINE, THEN RE-STARTED, SYSTEM SEEMED TO RESET ITSELF. A FEW MINUTES LATER EPS LIGHT CAME ON AGAIN, STEERING WHEEL VERY DIFFICULT TO NAVIGATE AS PREVIOUSLY STATED. I PULLED OVER, TURNED ENGINE OFF AND RESTARTED. THE SAME PROBLEM/ISSUE CONTINUED TO PERSIST APPROX. EIGHT MORE TIMES; I WAS SLOWLY CAPABLE TO GUIDE VEHICLE DIRECTLY TO THE SAME DEALER (BURNS HONDA). HONDA AMERICA HAS BEEN NOTIFIED OF THIS PROBLEM FROM THE FIRST INCIDENT OF 4/9/14 AND MOST RECENT INCIDENT TODAY 4/14/14. AWAITING RESPONSE OF SERVICE PROCEDURE FROM DEALER AND HONDA AMERICA TO ADDRESS PROBLEM, THIS IS A SERIOUS SAFETY ISSUE. EPS SYSTEM FAILURE. *JS