NHTSA Complaint #11535296 — 2012 HONDA CR-V

In September of 2012, my wife and I purchase a new Honda CR-V. We have owned it since and it has been a reliable vehicle. Unfortunately, on Friday, June 23, 2023, my wife called me from the gym parking lot stating that the power steering on her 2012 Honda CR-V was not working. I drove up to the parking lot and confirmed that the electric power steering system ("EPS" or "EPAS") was not working. When this condition exist, the steering and turning is almost IMPOSSIBLE to implement. The vehicle was towed to Space Coast Honda in Cocoa Florida late in the day. The next morning, Saturday, June 24, 2023, the dealer called and said that the EPS had failed and the module would have to be replaced. They estimated the delivery of the part to take one to two weeks. The next week, the dealer said that the part is backed ordered and would now take 2-4 weeks. On July 26, after almost five weeks of sitting in the side parking lot of the dealer, I went out to the dealer to find out more about why the part was taking so long to arrive. They then said that they have no idea when it will be available and could take a year…..or more! On Wednesday, July 26, 2003, I drove out to the dealer to remove more personal items along with starting the vehicle. When I did start the vehicle, the Power Steering functioned properly. We returned later in the day and drove the CR-V home. I have used the CR-V several times and the power steering now works fine…..BUT FOR HOW LONG? Since that time, we have found out that the failure of the Honda CR-V EPS system has been known to Honda for many years. There are numerous YouTube videos and web sites which describe this failure and Honda’s failure to address this safety concern to ensure that drivers of this model can safely and reliably utilize their vehicle. However, with no regard to the safety of the Honda CR-V driver, passengers and others around them, Honda continues to sell CR-Vs (2012-2016…and perhaps with other years affected) with this known