NHTSA Complaint #10567429 — 2014 FORD ESCAPE

7/12/13 WE PURCHASED NEW 2014 FORD ESCAPE TITANIUM WHICH DID NOT HAVE DAYTIME RUNNING LIGHTS (DRL) A SAFETY FEATURE. THE DEALER, HERB CHAMBERS, WESTBOROUGH, MA., SAID AT MY EXPENSE FORD WOULD INSTALL DRL WHEN I CAME IN FOR SERVICE ON 12/11/2013. THIS WAS NOT THE CASE. FORD WILL ONLY INSTALL DRL ON FLEET ESCAPE VEHICLES BUT NOT ON PERSONAL ESCAPES. FORD CUSTOMER SERVICE HAS ASSIGNED A CASE # (CAS-3967188-C7S8M6) TO MY CONCERNS AND ARE ADAMANT. THEY WON'T UPGRADE MY NEW CAR & IF I INSTALL DRL (AFTERMARKET ITEM) THEY WILL VOID MY EXTENDED NEW CAR WARRANTY. THEY REFUSE TO EXPLAIN WHY THERE IS THIS POLICY WHICH PREVENTS ADDING A SAFETY FEATURE, AT THE OWNERS EXPENSE, TO THEIR ESCAPES SOLD FOR PERSONAL USE. THEIR PRACTICE IS DISCRIMINATORY & DECREASES VEHICLE CRASH AVOIDANCE PARAMETERS.