NHTSA Complaint #10562466 — 2012 DODGE RAM 5500 STEERING

Complaint Details

ODI Number	10562466
Vehicle	2012 DODGE RAM 5500
Component	STEERING
Date of Incident	February 15, 2012
Date Filed	February 1, 2014
Mileage	500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

AFTER PICKING UP THE 5500 WITH THE SERVICE DECK FITTED IMMEDIATELY NOTICED HANDLING WAS POOR. STEERING THE VEHICLE REQUIRES DRIVERS FULL ATTENTION AS TRUCK DOES NOT SELF CENTER AFTER CURVES. IF YOU CAN GET IT GOING STRAIGHT AND HOLD THE WHEEL STEADY IT WILL SUDDENLY START TO DRIFT RIGHT OR LEFT, FORCING YOU TO CORRECT STEERING AND THUS START THE WANDERING SIDE TO SIDE WHICH SEEMS TO GET THE BACK END WHIPPING SIDE TO SIDE AS WELL. IN A SHORT HALF HOUR DRIVE IT IS IMPOSSIBLE TO KEEP THE TRUCK IN YOUR LANE PROVIDING THE DRIVER WITH SOME VERY TENSE DRIVING. THIS TRUCK IS NOT OVER THE MANUFACTURERS GVW. WHEN TOWING A HEAVY TRAILER IT SEEMS TO CALM THE WANDERING DOWN SLIGHTLY. THE DEALER HAS TRIED A NEW STEERING BOX ON THE TRUCK THAT DID IMPROVE STEERING FOR A COUPLE OF WEEKS BUT NOTHING HAS CURED THE PROBLEM WITH MULTIPLE DEALER VISITS OVER THE LAST YEAR. WOULD NOT RECOMMEND TRUCK TO ANYONE WHO PLANS TO DRIVE IT FOR MORE THAN 1 HOUR AT A TIME. *TR

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