NHTSA Complaint #10550757 — 2009 CHRYSLER ASPEN

MY HUSBAND'S TRUCK AND MY ASPEN ARE BOTH AFFECTED BY THE N08 RECALL FOR REAR AXLE PINION NUT. WE RECEIVED THE FIRST NOTICE OF THIS RECALL SEVERAL MONTHS AGO, BUT THE NOTICE TOLD US THAT THE PARTS NEEDED FOR REPAIR WERE NOT AVAILABLE AND THAT WE WOULD RECEIVE A SECOND NOTICE WHEN THEY WERE. WE HAVE NOW RECEIVED THE SECOND NOTICE AND I HAVE CALLED OUR LOCAL DEALER, SOUTHERN CHRYSLER DODGE JEEP, IN LUFKIN, TEXAS TWO TIMES BUT THEY ONLY HAD 3 OR 4 OF THE PARTS COME IN AND THOSE ARE ALREADY PROMISED TO OTHER CUSTOMERS. MY HUSBAND AND I ARE DRIVING AROUND IN THESE VEHICLES WITH OUR 6 YEAR OLD SON, AND NO ONE IS ABLE TO TELL US WHEN WE MIGHT BE ABLE TO HAVE THIS FIXED BECAUSE THEY DO NOT KNOW WHEN THEY WILL RECEIVE ANOTHER SHIPMENT AND EACH FUTURE SHIPMENT WILL MOST LIKELY ONLY BE 3 OR 4 PARTS. I WOULD LIKE TO HAVE THE PARTS SHIPPED TO OUR DEALERSHIP, RESERVED IN OUR NAMES, WITH INSTRUCTIONS FOR THEM TO CONTACT US UPON ARRIVAL. (2010 DODGE RAM 1500 & 2009 CHRYSLER ASPEN), OR THEY CAN BE SHIPPED TO US DIRECTLY.