NHTSA Complaint #10915192 — 2009 CHRYSLER ASPEN

AS REQUESTED BY JAKE - CHRYSLER CORP, CC#: 29959728 I TOOK MY CAR IN FOR REPAIRS LAST THURSDAY. MATT RICHARDSON CALLED ON FRIDAY STATING THAT THE REAR END BARRINGS HAVE COME APART ON THE CAR AND THAT THEY NOT ONLY NEED TO REPLACE THE BARRINGS, THEY NEED TO DO AN ENTIRE OVERHAUL OF THE ENTIRE REAR END. HE EXPLAINED THEY WILL BE REPLACING THE PINION NUT WHICH WAS THE N08 RECALL PERFORMED LAST YEAR, THE DIFFERENTIAL UNIT INCLUDING REPLACING THE OIL IN THE REAR DIFFERENTIAL UNIT ON THE SERVICE THAT WAS PERFORMED IN JULY 2016. HE STATED THAT IT WOULD TAKE APPROXIMATELY 3 TO 4 DAYS. $1150 CHRYSLER'S LIFETIME POWERTRAIN WARRANTY SHOULD COVER THIS AS THE PINION NUT, REAR END DIFFERENTIAL IS PART OF THE POWERTRAIN. A WARRANTY THAT PROVIDES PROTECTION FOR AS LONG AS YOU OWN THE CAR TO THE KEY COMPONENT GROUPS THAT ARE ESSENTIAL TO KEEPING YOUR VEHICLE RUNNING: THE ENGINE, TRANSMISSION/TRANSFER CASE/ALL-WHEEL DRIVE ASSEMBLY, AND DRIVETRAIN ASSEMBLY. HOWEVER, I AM BEING CHARGED. RECALL #2 NOT PERFORMED AS AIRBAG PARTS ARE NOT AVAILABLE.