NHTSA Complaint #10546089 — 2013 FORD EDGE

THIS IS A 2013 FORD EDGE LIMITED. IT HAS 13,000 MILES AND IS 15 MONTHS OLD. THIS VEHICLE HAS A MYFORD TOUCH SCREEN AND SYSTEM. THIS SYSTEM HAS BEEN GIVING US PROBLEMS SINCE WE GOT THE EDGE. ON SEPTEMBER 17, 2013 MY WIFE WAS STOPPED IN A PARKING LOT TRYING TO GET THE MYFORD TOUCH SYSTEM TO MAKE A CALL FROM HER CELL PHONE. THIS CELL PHONE HAS BEEN PAIRED TO THE MYFORD TOUCH SYSTEM SINCE DAY 1 BUT REFUSED TO RECOGNIZE THE PHONE TO MAKE A CALL. SHE WAS TOUCHING THE SCREEN TO MAKE THE CALL AND THE SCREEN CRACKED. THE SYSTEMS THAT ARE PART OF THE SCREEN WILL NOT WORK NOW DUE TO THE CRACKED SCREEN. THE DRIVER IS FORCED TO MANUALLY WORK AROUND THE SYSTEM CONTROLS SINCE THE TOUCH SCREEN WILL NOT WORK. FORD REGIONAL SERVICE REFUSES TO REPLACE THE CRACKED TOUCH SCREEN AS A WARRANTY ISSUE. THE VEHICLE IS WELL WITHIN THE WARRANTY PERIOD. FORD REQUIRES $1,500 TO REPLACE THE CRACKED TOUCH SCREEN. FORD HAS MULTITUDES OF ISSUES WITH THIS MYFORD TOUCH SYSTEM WHICH THE TOUCH SCREEN IS A PART OF THE OVERALL SYSTEM. THIS CRACKED SCREEN NEEDS TO WORK TO MAKE THE VEHICLE AS SAFE TO DRIVE AS ADVERTISED BY FORD. FORD IS SIMPLY NOT COVERING THE REPLACEMENT OF AN ITEM THAT IS NEEDED FOR THE VEHICLE TO PERFORM SAFELY. *TR