NHTSA Complaint #10501253 — 2011 SUBARU OUTBACK

SUBARU OUTBACK LOW BEAM HEADLIGHTS GOING OUT IS A DANGEROUS SAFETY ISSUE. PURCHASED 2011 OUTBACK IN NOV 2010. JULY 2011 DRIVER SIDE LOW BEAM HEADLIGHT REPLACED AT DEALER. NOV 2011 PASSENGER SIDE LOW BEAM HEADLIGHT REPLACED AT DEALER. JULY 2012 DRIVER SIDE LOW BEAM HEADLIGHT REPLACED AT DEALER. DEALER CHECKED OUT LIGHTING SYSTEM AND FOUND NO PROBLEMS. DEC 2012 BOTH LOW BEAM HEADLIGHTS OUT. CALLED SUBARU CORPORATE AND THEY SAID THEY HAD NO REPORTS OF THIS PROBLEM (EVEN THOUGH THERE ARE LOTS OF DISCUSSIONS ONLINE). REPLACED AT LOCAL MECHANIC BECAUSE IT WAS 17 DEGREES OUT AND THESE BULBS ARE NOT EASY OR CHEAP TO CHANGE (MY COST WAS $40+ FOR 2 BULBS PLUS $38 FOR MECHANIC INSTALL). IDENTIFIED THAT DEALER BULBS REMOVED WERE PHILIPS. REPLACED WITH SYLVANIA. MARCH 2013 DRIVER SIDE LOW BEAM HEADLIGHT OUT AGAIN. CALLED CORPORATE AGAIN. THEY SUGGESTED TAKING TO LOCAL DEALER (45 MINUTES AWAY) TO HAVE THEM CHECK THE CAR OUT. CORPORATE AND DEALER ARE SORRY TO HEAR OF PROBLEM AND WILL CHANGE THE BULB ... BUT THAT DOESN'T ELIMINATE THE SAFETY ISSUE. IN ADDITION, IT DOESN'T TAKE CARE OF THE HASSLE OR THE COSTS. IF YOU NEED MORE EXAMPLES OF THIS SAME PROBLEM (TO PROVE IT IS NOT JUST MY CAR), CHECK OUT THESE OTHER CASES LISTED ON THIS NHTSA WEBSITE: 2011 ------------------------- DATE OF INCIDENT: 03/01/2013 NHTSA ID NUMBER: 10500919 DATE OF INCIDENT: 05/03/2012 NHTSA ID NUMBER: 10487940 DATE OF INCIDENT: 09/13/2012 NHTSA ID NUMBER: 10475296 DATE OF INCIDENT: 08/17/2012 NHTSA ID NUMBER: 10471366 2010 ---------------------------- DATE OF INCIDENT: 11/01/2011 NHTSA ID NUMBER: 10498055 DATE OF INCIDENT: 10/01/2010 NHTSA ID NUMBER: 10486749. *TR