NHTSA Complaint #10474164 — 2008 MERCURY SABLE STEERING

Complaint Details

ODI Number	10474164
Vehicle	2008 MERCURY SABLE
Component	STEERING
Date of Incident	August 16, 2012
Date Filed	September 6, 2012
Mileage	48,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

CAR DEVELOPED A KNOCK IN STEERING. MOST NOTABLE WHEN STOPPED AND TURNING STEERING WHEEL A FEW DEGREES LEFT AND RIGHT. TOOK IT TO DEALER WHO SAID STEERING CORE FAILED. REFUSED WARRANTY COVERAGE. SAID IT WAS CAUSED BY ACCIDENT ABOUT 1500 MILES PREVIOUSLY. THE ACCIDENT WAS A LOW SPEED FENDER BENDER WITHOUT AIR BAG DEPLOYMENT. FRONT BUMPER CRACKED, BUT HEAD LIGHTS WERE NOT BROKE, GRILL WAS NOT BROKE. INSURANCE COMPANY THAT FIXED ACCIDENT DAMAGE DENIED A CLAIM AGAINST THEM FOR STEERING CORE FAILURE. STATING IT WAS A FAILURE THAT WARRANTY SHOULD COVER (EXTENDED FORD WARRANTY.) I NEED TO FIND OUT IF AN ACCIDENT SUCH AS MINE COULD CAUSE A RACK CORE FAILURE. DEALER CHARGED $900.00 TO REPLACE THE RACK CORE. WOULD NOT GIVE ME THE CORE SAYING IT WAS UNDER PRESSURE AND HAD TO BE RETURNED AS AN EXCHANGE. (THIS CAR WAS PURCHASED NEW IN 2009 1 YEAR OLD LEFTOVER). *TR

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