NHTSA Complaint #10443260 — 2008 MERCURY SABLE STEERING

Complaint Details

ODI Number	10443260
Vehicle	2008 MERCURY SABLE
Component	STEERING
Date of Incident	November 28, 2011
Date Filed	January 10, 2012
Mileage	16,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

RECENTLY I WROTE YOU ABOUT MY 2008 SABLE IT HAS ONLY 16,000 MILE ON IT AND I WAS HAVING PROBLEMS WITH THE STEERING STIFFENS UP WHILE DRIVING. I DID SOME INVESTIGATING AND HAD IT DIAGNOSED BY A REPUTABLE PERSON. IT WAS THE POWER STEERING PUMP AND RACKET PINION BAR. I DID NOT GO TO THE DEALER BECAUSE IT WAS OUT OF WARRANTY. YOU IN TURNED SENT MY COMPLAINT TO FORD AND THEY WROTE BACK SAYING THEY WERE SORRY AND I SHOULD OF TAKEN TO A DEALERSHIP SO THEY CAN DOCUMENT IT. I JUST FELT SINCE IT WAS OUT OF WARRANTY I WOULD GO TO SOMEONE REPUTABLE BECAUSE IT WOULDN'T SO COSTLY TO HAVE REPAIRED. I JUST WANTED TO PASS SOME INFO TO THE NHTSA ON FOR SAFETY REASONS. MAYBE THE PROBLEM DOCUMENTED [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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