NHTSA Complaint #10424086 — 2002 MERCURY MOUNTAINEER POWER TRAIN

Complaint Details

ODI Number	10424086
Vehicle	2002 MERCURY MOUNTAINEER
Component	POWER TRAIN
Date of Incident	September 6, 2011
Date Filed	September 7, 2011
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

I JUST FINISHED GETTING GAS. I TURNED ON THE IGNITION AND PUT THE CAR IN REVERSE AND THE GEAR SHIFT SNAPPED OFF IN MY HAND. IT IS JUST DANGLING. I HAD TO PUT THE EMERGENCY BRAKE ON AND TURN THE CAR OFF IMMEDIATELY SO THAT IT WOULD ROLL BACK AND CRASH INTO SOMEONE ELSE CAR OR JUST A PEDESTRIAN. I PAID TO HAVE THE CAR TOWED TO MY HOME FOR $59. UPON GOING HOME, I CALLED SEVERAL FORD DEALERSHIPS WHO CLEARLY WERE FAMILIAR WITH THE PROBLEM BECAUSE I WAS GIVEN A QUOTE FOR THE PART AND LABOR IMMEDIATELY AFTER I TOLD THEM ABOUT THE ISSUE. I TOOK IT ONE STEP FURTHER AND WENT ONLINE TO CHECK FOR RECALLS. THERE WEREN'T ANY RECALLS HOWEVER, I HAVE READ SEVERAL FORUMS ONLINE AND THIS SEEMS TO BE AN ONGOING ISSUE WITH THE 2002 MERCURY MOUNTAINEERS AND 2002 FORD EXPLORERS. THIS IS RIDICULOUS AND I AM OUTRAGED AND I FEEL FORD NEEDS TO TAKE OWNERSHIP REGARDING THIS ISSUE. *TR

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