NHTSA Complaint #10411783 — 2004 MERCURY MONTEREY

WAS DRIVING VEHICLE ON U.S. 10 IN MICHIGAN ON SATURDAY JULY 2, AT 77MPH. PULLED INTO LEFT LANE TO PASS SLOWER TRAFFIC & TACHOMETER SPUN BUT THERE WAS NO POWER - VEHICLE WAS COASTING WITH WHAT APPEARED TO BE NO CONNECTION BETWEEN THE ENGINE & THE TRANSMISSION. COASTED SAFELY TO THE SHOULDER & CALLED A TOW TRUCK. VEHICLE WAS SERVICED IN MT. PLEASANT, MI. DEALER INFORMED ME THAT THE TORQUE CONVERTER SPLINES HAD WORN OFF. REPAIR INCLUDING DROPPING TRANS, FLUSHING VALVE BODY, FLUSHING COOLER LINES, REPLACEMENT OF SCREEN & SEVERAL GASKETS & SEALS COST $1682. TORQUE CONVERTER SPLINES SHOULD NEVER WEAR OFF UNDER NORMAL USE - MAKES ME THINK THAT COMPONENT WAS NOT PROPERLY HEAT TREATED. VEHICLE HAD 78,077 MILES AT TIME OF FAILURE. HAS BEEN MAINTAINED REGULARLY AT RECOMMENDED INTERVALS AT SELLING DEALER. *INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)TT