NHTSA Complaint #10421562 — 2004 MERCURY MONTEREY

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	10421562
Vehicle	2004 MERCURY MONTEREY
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	August 25, 2011
Date Filed	August 26, 2011
Mileage	67,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

WITHOUT WARNING (LIGHTS, NOISES, MESSAGES) OUR 2004 MERCURY MONTEREY, WITH ONLY 67K MILES, WOULD NOT GO INTO REVERSE. WHEN WE THEN TRIED TO PUT IT INTO DRIVE, IT WOULD NOT GO FORWARD. WHEN SWITCHED BACK TO REVERSE, IT THEN WENT FORWARD! LUCKILY OUR SERVICE GARAGE IS ONLY A FEW BLOCKS AWAY. ...SO IT ONLY TOOK US A COUPLE OF HOURS TO GET IT THERE. MECHANIC FOUND MAGNET IN TRAY COVERED WITH NOT ONLY METAL SHAVINGS, BUT ALSO LARGER CHUNKS OF METAL. LUCKILY THIS HAPPENED IN OUR ALLEY, SO THERE WERE NO TRAFFIC ISSUES TO DEAL WITH AND NO ONE GOT HURT. *TT

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